If you wish to return any item purchased on www.nordicsimply.com, you can return them to us for a refund within 30 days of receiving your order. If the 30 days expire on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following business day. In cases where multiple goods are purchased in one order but delivered separately, goods can be returned within 30 days of receiving the last delivery.
IMPORTANT: Items on sale must be returned within 14 days.
Items must be returned to:
When returning goods, please ensure that they are securely wrapped and wherever possible, please return the items in their original packaging. We will not be responsible for any loss or damage to items that occur before they are returned to us, including if they are lost or damaged in transit. Therefore, we recommend you obtain proof of postage receipt and tracking number when returning goods to us. You will also be responsible for the return shipping costs.
NOTE: Please write in big letters "RETURN PARCEL" on the outside of your parcel.
We do not accept packages sent C.O.D. (cash on delivery)
Proof of purchase
When returning an order, you must enclose a copy of the order confirmation, invoice or other proof of purchase. Please also attach a completed return form to facilitate processing.
Items should be returned in a resalable condition to receive a full refund. Once we have received the returned goods, they will be inspected and you will be refunded your purchase price. Refunds will be made to the original payment method e.g. credit card refunds will be made to the original card of purchase.
We are permitted by law to reduce your refund to reflect any reduction in the value of the good if this has been caused by your handling, including but not limited to:
- Returned items have been used
- Items have been damaged while you were responsible for it
- You have not taken reasonable care of the items so that they are not in a resalable condition
Right to cancel (EU customers only)
In addition to our returns policy, if you are a customer in the European Union and regret your purchase, you have the right to cancel your contract with us and claim a refund within 14 calendar days from the day after the date you received your order. In the case of split deliveries for multiple goods in one order, the cancellation period expires 14 days after the day on which the consumer received the last of the goods.
You must take reasonable care of the items. Whilst you may inspect the items and try them on when they are in your possession, they must be returned in a resalable condition.
To exercise your right to cancel, you must inform us of your wish to cancel by email within 14 days of receiving your order. You will also be responsible for returning the items to us including the return shipping costs. You should return the items in their original packaging wherever possible and no later than 14 days from the day on which you informed us of your decision to cancel. We will reimburse you the purchase price to the original payment method used. Please note that we reserve the right to reduce the refund to reflect any reduction in the value of the items.
All purchases on www.nordicsimply.com have a warranty period of 24 months. If the product you have purchased with us is found defective during the warranty period, you reserve the right to have your faulty good partially or fully refunded, repaired or replaced, contingent on the circumstance. Please note that this warranty does not cover products damaged as a result of wear and tear, inappropriate use or other damaging conduct.
Complaints & returning faulty goods
All items are quality controlled and checked for any faults before they are dispatched to you. Should you receive an item that is not in perfect condition, please contact us immediately. Please note that the risk of loss of or damage to the items passes to you after delivery. If the package appears to be damaged, you should refuse to receive it.
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs, within 24 months of purchase. Please note that items damaged due to ordinary wear and tear are not considered faulty.
If you have a complaint regarding a faulty good, please contact us at firstname.lastname@example.org.
You must lodge your complaint within a "reasonable time" of discovering the defect. Any notice given within a period of 30 days after you have discovered the defect is deemed a timely notice.
In addition, you must return the faulty good to us within a reasonable time of sending the complaint, including details of the defect using our return form to facilitate the processing of your complaint.
The item must be returned to:
If your complaint is legitimate and you have received a defective product, Nordic Simply will reimburse your return shipping costs. If the fault does not fall within Nordic Simply’s warranty, you will bear all responsibility for shipping including our costs for returning the item to you after inspection.
In the unlikely event that we are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may submit a complaint about items purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via https://www.forbrug.dk/
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint on the EU Commission's Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/